MANAGEMENT & COMPLIANCE
COMPLIANCE & OPERATIONAL SUCCESS
STRATEGIC MANAGEMENT & FUTURE PLANS
ROBUST TEAM
& SYSTEMS
We currently self-manage all owned assets including LIHTC, USDA, HAP, Market Rate and Commercial. None of our affordable properties has any compliance issues. With monthly site visits from a member from Encore’s team and daily operational oversight, we ensure high standards in tenant experience and property conditions.
Encore is expanding its portfolio in the coming year with 400+ Project-Based HAP units, financed through Fannie Mae or Freddie Mac, maintaining a self-managed approach to ensure compliance and operational efficiency which is the most important mission to our business plan of ownership and self managing.
We have a strong, experienced team and use AppFolio software to ensure full compliance, Seamless automation and efficient property management. Through technology and hands-on expertise, we streamline every aspect of operations. Our team has decades of acquisition, management, renovation and compliance experience.
Encore Development’s oversight strategy aligns with Fannie Mae and Freddie Mac guidelines, ensuring compliance, efficiency, and tenant satisfaction while maintaining high operational standards.
MANAGEMENT STRATEGY
Expertise & Regulatory Compliance
Financial & Operational Oversight
Tenant
Relations &
Fair Housing
Staff Training
& Development
Risk & Insurance
With extensive experience in affordable housing, we ensure strict adherence to LIHTC, Section 8, and other federal, state, and local housing program requirements. Our deep understanding of regulatory frameworks allows us to maintain compliance with income and rent
restrictions while optimizing property performance.
We conduct in-depth financial reviews, audits, and budget
comparisons to ensure fiscal stability. Our proactive approach to maintenance and capital improvements
preserves property value, enhances tenant experience, and minimizes costly repairs.
We prioritize tenant engagement, addressing concerns promptly while
maintaining full compliance with fair housing laws. Our management ensures a supportive and equitable
living environment that fosters long-term residency and community stability.
We invest in continuous staff training, equipping on-site and management personnel with the necessary skills in compliance, customer service, and affordable housing management to maintain operational excellence.
We implement comprehensive risk management strategies, ensuring
adequate insurance coverage to mitigate potential liabilities and safeguard assets.
Proactive Engagement & Improvement
I. Weekly Zoom Calls with On-Site Staff
Regular check-ins with the on-site team provide real-time insights and ensure alignment with strategic goals.
II. Monthly Site Visits by a member of Encore’s team
On-site inspections verify property conditions, review maintenance work orders, meet entire on site team and discuss all on-going items, problem solve, review compliance documentation, tenant satisfaction, and management effectiveness, allowing for immediate corrective actions if needed.
III. Quarterly Audits
Thorough audits of leasing office files and operational procedures uphold compliance and performance standards.
IV. Marketing & Occupancy Strategies
We continuously refine leasing and marketing strategies to maximize occupancy rates, aiming to maintain higher than 97% collections, and ultimately our Company goal is to have a waiting list strategy on all our owned assets portfolio wide.
Compliance & Re-Certifications
I. Document Tracking & Deadlines
Maintain a compliance calendar to track recertification deadlines, HAP requests, and reporting requirements.
II. Resident Re-Certifications
Initiate annual income and eligibility re-certifications 90–120 days in advance, collecting necessary documentation and verifying accuracy.
III. File Audits & Quality Control
Conduct internal audits before submission, ensuring files meet HUD and LIHTC requirements.
IV. HAP & Compliance Submissions
Prepare and submit HUD-mandated forms and XML reports through AppFolio for streamlined processing.
V. Regular Training & Updates
Keep staff updated on HUD changes and compliance requirements through periodic training.
VI. Property Inspections & Compliance Reviews
Conduct routine site visits to verify adherence to HUD, REAC, and NSPIRE inspection standards.
VII. State & Federal Compliance Monitoring
Stay proactive with state and federal agencies, addressing any compliance updates or new regulations promptly.
Regulatory Certifications
I. Certified Occupancy Specialist (COS)
II. Housing Quality Standards (HQS) Certification
III. HUD Fair Housing Certification
IV. Certified Professional of Occupancy (CPO)
V. Management & Occupancy Review (MOR) Training
VI. NSPIRE Inspection Certification
Software & Systems
We use AppFolio to efficiently self-manage our HUD properties by automating compliance, documentation, and reporting.
The platform maintains a historical record of HAP Request submissions, Tenant Income Certifications (TIC), and other essential compliance documents, ensuring accuracy and timely submissions to Contract Administrators (CAs) and state agencies via XML reporting. With integrated features like subsidy management, certification tracking, and compliance monitoring, we streamline processes such as voucher processing and resident income recertifications.
AppFolio’s automation reduces manual work, keeps us compliant with evolving HUD regulations, and enables us to oversee our entire portfolio all in one system, strengthening our operations and communities.